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优化门诊分时段预约 预览

Optimization Practice of Outpatient Divided Period reservation
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摘要 目的优化门诊分时段预约管理模式,缩短患者的排队候诊时长,提高门诊号源利用率.方法对门诊传统分时段管理进行优化,将门诊部A的传统分时段预约管理作为对照组,门诊部B优化后的分时段预约管理作为实验组,采用SPSS 20.0统计软件比较两组的差异.结果优化后分时段预约管理相对传统模式,号源预约率提升18.41%,号源爽约率下降11.43%.普通门诊与专家门诊预约患者的候诊时长比未预约患者分别缩短25.13%和33.41%,普通门诊与专家门诊实验组的候诊时长比对照组分别缩短52.38%和45.11%,患者对该项目的满意度提升14.65%.结论优化分时段预约管理在提升患者就医体验上效果明显,值得进一步研究和推广. Objective To optimize the method of outpatient divided period reservation management to reduce patients' waiting time and improve the utilization rate of outpatient source. Methods To optimize the traditional management of outpatient divided period reservation and use traditional management method in outpatient A as control group and the optimized maiiagement method in outpatient B as experiment group. The SPSS 20.0 was used to compare the difference between the two groups. Results Compared to traditional reservation management, optimized management increased the reservation rate by 18.41 %, decreased missing rate by 11.43%.Waiting time of patients who had reserved from general outpatient clinics and expert clinics was respectively 25.13% and 33.41% shorter than those who hadnt reserved. Waiting time of general outpatient clinics and expert clinics of experimental group was respectively 52.38% and 45.11% shorter than those of control group. Patients satisfaction rate on this project increased by 14.65%. Conclusion Optimized time reservation management showed evident field effects of improving patients' experience during process of medical service. And it deserved further hierarchical research and popularization.
作者 楼昀 王珏 陈雯婷 陈芳馨 黄健 LOU Yun;WANG Jue;CHEN Wenting(Obstetrics and Gynecology Hospital of Fudan University,Shanghai,200011,China)
出处 《中国卫生质量管理》 2019年第4期48-51,共4页 Chinese Health Quality Management
基金 复旦大学2017年度医院管理研究项目(FDYGC20170301).
关键词 门诊管理 分时段 预约 排队 等候时长 医疗质量 Outpatient Management Time Interval Reservation Queueing Waiting Time Medical Quality
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