Objective To improve the work quality and service level of staffs of medical technical windows through training, and promote the effective communication between the medical technical department and clinical departments.Method Since March 2014, PDCA cycle management method was used for the training of staffs of medical technical windows1. Three rounds of continuous improvement of PDCA cycle was made for the training process and training effects.Result After three rounds of PDCA cycle training, the awareness rate of service speciifcation of staffs of medical technical windows increased from 17.78% to 100%. The implementation of the service speciifcation was also signiifcantly improved. The percent of pass rose from less than 50% before the training to 100%. The satisfaction of patients and clinical departments to staffs of medical technical windows was continuously improved, increasing from 55% and 62% before training to 95% and 98% after training respectively.Conclusion The PDCA cycle management method is used for training of staffs of medical technical windows to enhance the training effect. It is an effective means to improve the working ability and service quality of staffs of medical technical windows.
Chinese Journal of Medical Management Sciences
Hospital technical department
Windows service quality